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Help Account re-activation issue

Managing both effectively can enhance your reputation, drive sales, and ensure long-term success on the platform. They are visible on the product detail page and play a significant role in influencing potential buyers' purchasing decisions. It includes a star rating (1 to 5) and often a written comment detailing their experience with the product. Is this why so many are ending up in a mess with linked accounts etc. ?

  • It focuses on the customer’s experience with your service, including aspects like shipping efficiency, packaging, professionalism, and customer support.
  • With this information in mind, please ensure you provide a quick summary of your issue AND the case ID to help us assist you as quickly as possible.
  • This feedback is entirely rooted in courier and neighbour errors, not seller fulfilment or customer service.
  • It is displayed on your seller profile and can impact your eligibility for the Buy Box, search visibility, and overall account health.
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So they are saying to register/open another account ?! Any advise on what i can do to get this account closed would be much appreciated Thanks I tried t set up a new account as they said but as my mobile number is registered to my de-activated account it wont allow me to set up the new account I have checked my Account Health, Performance Notifications, and all related policy areas, and there are no warnings or issues recorded. I would appreciate assistance from a Moderator regarding an unexpected loss of the Buy Box on my account.

How do I contact Amazon Seller Support?

  • Any advise on what i can do to get this account closed would be much appreciated Thanks
  • The customer received the item shortly after.
  • I have checked my Account Health, Performance Notifications, and all related policy areas, and there are no warnings or issues recorded.
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Your feedback will help us connect with the partner team on roadblocks, and guide improvements to future content and events. With this information in mind, please ensure you provide a quick summary of your issue AND the case ID to help us assist you as quickly as possible. While Community Managers want to help, we can only escalate issues that have exhausted their primary resolution path. If you’re posting about issues you’re experiencing, your discussion thread should not be used as your primary path for reporting or issue resolution.

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It is displayed on your seller profile and can impact your eligibility for the Buy Box, search visibility, and overall account health. It focuses on the customer's experience with your service, including aspects like shipping efficiency, packaging, professionalism, and customer support. This is not a two-week delay and does not reflect seller performance. Delivery times are set by sellers and vary by carrier and location.

Account Setup

I urgently need a Moderator to review this situation because my business has been severely damaged by an unexplained Buy Box removal. The negative mark is being placed on the seller for events completely outside seller control. This is a carrier error, not a seller error. This issue is severely impacting our business and requires immediate attention.

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